“Great Product and Great Team”
Christopher from family-owned and operated New York Panini in Huntington, New York has always had a good amount of takeout and delivery business. In order to ramp up not only his sales volume but also the level of service for diners placing orders, he looked to Patronpath to handle his admittedly very particular needs.
Of utmost importance to Christopher was:
- Better experience for patrons placing orders.
- Better use of staff time to serve in-house customers.
- Integration with Micros POS.
- Flexible vendor to handle his particular needs.
In the first two full months offering online ordering on their website, New York Panini received 400, then 522 orders. According to Christopher, “We are doing double digit online orders daily, which is saving us hours of time over the prior method of taking phone calls and placing orders manually in our system. We are now able to focus on getting more food out to our customers.”
With Patronpath online ordering integrated with the Micros point of sale at New York Panini, orders are directly injected from mobile devices and web browsers and appear just in time for preparation like any other takeout order. Since orders appear normally, there is no negative impact on the operation. Christopher added, “The Patronpath team was not only relentless in getting us setup when we were very particular on what we wanted, but also throughout our first few weeks of launch they were there for us 100% – we couldn’t be happier with them.”
“Patronpath is the go-to company for getting your restaurant online. From second to none integration with our point of sale system, to good old fashioned person to person customer service; these guys are the best in their field. I highly recommend Patronpath. Great product and great team.”
About New York Panini: New York Panini is located at 9 Wall Street in Huntington, New York. Family owned and operated since 2009, New York Panini makes the best panini – period. For dine in, carry out, delivery, and catering – learn more at nypanini.com.
Learn more about Patronpath mobile and web ordering and be sure to contact us at patronpath.com.