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Product News

Announcing Patronpath Call Center Services for Restaurants

By | Online Ordering for Restaurants, Product News | No Comments

Improve Employee Productivity and Restaurant Profits with Outsourced Call Center Technology

restaurant-people800With Patronpath Call Center Services, restaurants may now provide their customers with immediate response and timely results. A call center is a centralized place where phone calls from customers requesting carryout or delivery orders are handled. The Patronpath Call Center uses the custom application developed by Patronpath specifically for call center agents to quickly place customer orders. These orders are then injected directly to the restaurant’s supported point of sale system.

Can a call center improve my business?
Yes! As your restaurant receives more and more phone calls for takeout and delivery orders, your in-house employees are taken away from their primary responsibilities and may have a hard time keeping up with the demand. Save labor costs by outsourcing customer phone calls to the Patronpath  Call Center. Your in-house staff can then spend more time preparing food and serving customers inside the restaurant.

Do you already have a call center?
Your restaurant may already outsource to an existing call center. If so, ask us about our custom application developed specifically for call center agents. Our application enables your call center to quickly process orders, freeing your internal staff to focus on your in-house customers. If you already have a call center to handle online and call-in orders, or are thinking of adding one, you’ll appreciate how Patronpath helps increase your efficiency.

Contact CJ Teeter, client development director, to learn more about our:

  • Call center application for existing call center agents
  • Complete call center services for restaurants

Learn more about Patronpath mobile and web ordering and be sure to contact us at patronpath.com.

Prevent Out of Stock Items from Being Ordered Online with 86ing

By | Online Ordering for Restaurants, Product News | No Comments

86ing Technology Knows When Items Are Sold Out

Once you work in a restaurant, you are forever familiar with the kitchen lingo for “no longer available” – 86ing. A shout is heard, “Eighty-six the fries, we just ran out of potatoes!” and everyone on staff shared the news. The manager updates the POS computer, and if customers try to order that item, they are told it is no longer available.

Now, enter technology. How does the online ordering system know when an item has been sold out? How do you prevent online patrons for ordering that item? During a lunch or dinner rush, there is simply no time to login to the management console and mark the item as unavailable. (And then remember to mark it as available once it’s back in stock.) With 86ing from Patronpath, once the POS system is updated to exclude the item, the online ordering menu is updated as well. Automatically, seamlessly, painlessly.

Simply put, 86ing prevents online patrons for ordering items that are marked out of stock on your POS system. The items become available online when the POS system is updated.

Would 86ing from Patronpath prevent some headaches in your operation? Learn more and contact us at patronpath.com.

Order Throttling from Patronpath Helps Manage Incoming Orders

By | Online Ordering for Restaurants, Product News | No Comments

Order Pickup Times Adjusted Based On Kitchen Availability

Are you concerned about overloading your kitchen’s capacity with an onslaught of incoming online orders during peak traffic times in the restaurant? While receiving a large number of orders may seem like a good problem to have, saturating capacity may lead to increased wait times and frustrated customers. Order throttling solves this problem.

Working in conjunction with the prep time schedule (allocating more prep time during known peak time periods), order throttling dynamically adjusts pickup times based on the total dollar value or number of orders placed within a certain period of time. The prep time schedule is static, and sets a predetermined amount of time required to prepare an order based on a range of dollar values on individual orders. The prep time schedule is based on the restaurant’s historical knowledge.

With order throttling, a quota is placed on the dollar value or number of orders accepted online within a given time frame. When the quota is reached, pickup times available for new online orders are automatically adjusted. Patrons receive an accurate representation of pickup times and your kitchen staff is given a reasonable amount of time to prepare orders for pickup or delivery.

Would order throttling benefit your operation? Learn more and contact us at patronpath.com.